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The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions, by David W. Hutton
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- Sales Rank: #1124677 in Books
- Brand: Brand: ASQ Quality Press
- Published on: 1994
- Original language: English
- Number of items: 1
- Dimensions: 1.20" h x 6.25" w x 9.33" l, 1.70 pounds
- Binding: Hardcover
- 306 pages
- Used Book in Good Condition
About the Author
David Hutton is an experienced consultant who has specialized in the assessment field since 1990. He is the President of his own company, David Hutton Associates, Inc. which provides consulting services to many well known organizations. He has served as a senior examiner for Canada Awards for Business Excellence for eight years. Hutton is the author of The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions (Quality Press 1994).
Most helpful customer reviews
17 of 17 people found the following review helpful.
So topical and interesting I couldn't put it down.
By A Customer
I came across this book at a time when I was dealing with major changes in my organization. Since I was Vice President level, I had to sell my colleagues on many of the things I thought necessary for our survival all of which meant a change in process and thinking. I was a change agent. This book championed me through the steps required to meet the task. We did very well as we brought about a change in culture and in the way we would "do business".
11 of 11 people found the following review helpful.
Essential guide for companies seeking excellent performance
By A Customer
Virtually every company or organization can benefit by engaging in a quest for excellence. David Hutton's book paves the way by explaining the opportunities and pitfalls which will be encountered. Success does not just happen. It must be planned, then plans must be executed, results measured and there must be followup. The Change Agent's Handbook covers it all. David explains the vital role of management and realizes how important it is for them to be continualy engaged. If you plan to make significant strides toward excellence read this book then keep it handy as a reference document. I have worked extensively with David and have watched him place into practice that which he preaches.
11 of 11 people found the following review helpful.
Best book on process improvement I've ever read
By A Customer
In my opinion, this is the best book on process improvement on the market today. It takes up where so many other books fear to tread and deals with practical issues of organizational dynamics. An excellent companion volume to the CMM, SPICE, or other technical framework.
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